Geneva Police Launch Real-Time Sign Language Service for Deaf Community

Geneva has become the first city in Switzerland to introduce a real-time sign language interpretation system within its municipal police service, improving accessibility for deaf and hard-of-hearing residents.

Starting Monday, people who visit police counters or interact with officers will be able to connect instantly with a professional sign language interpreter via video call. The system is activated through a QR code, allowing staff to quickly initiate communication through a smartphone or device in the field.

The initiative is supported by the PROCOM Foundation, which provides remote interpretation services. This innovation ensures that communication barriers are reduced during police interactions, emergency support, and administrative procedures.

City officials emphasized that the goal is to guarantee equal access to public services for all residents. Marie Barbey-Chappuis described the project as an important step toward inclusivity, while Christine Camp highlighted its significance for improving public service communication.

Authorities estimate that between 20,000 and 30,000 people in Switzerland are deaf, while nearly one million live with some form of hearing impairment. The new system also aligns with upcoming revisions to Switzerland’s federal disability equality laws.

Geneva’s approach is being closely watched as a potential model for other Swiss cities aiming to improve accessibility in public services through digital innovation.